If you have any questions either about a product, your order, shipping information, etc. please reach out to us at support@loveletter.cc

We will do our best to respond within the same day that we receive your message, but, if support volume is high, it might take us an additional day to get to you. Your patience is always appreciated. Our support team keeps normal business hours (9am-5pm ET M-F), and will only be reading and responding to emails during those hours.

If you DM us regarding support we will refer you to our email. It's just the best way for us to help you.

If you find a bug on the shop, send us a message titled BUG-REPORT at our support email with information so we can reproduce it (device, browser, screenshots, etc). If you're the first person to report it, we have something special for you to show our thanks!